Frequently Asked Questions
HOW CAN WE HELP YOU. Find you answers for your common doubts in IoT Solutions provided by THERMOLOG
-
How long Battery Lifetime?
Its Depends on the Usage, if setup the time interval for 4hours once then it’s coming for 8 years, for 2 Hours once it comes for 4 years, for 1 Hour once it comes for 2 years, Every 30 minutes once it Comes for 1 year.
-
What are the Measurement Ranges you can Support?
We can Support -200°C to +125°C, However Our Standard Product Supports -80°C to +125°C.
-
What are the Variants do you have?
We have 3 Variants,
LORA Temperature & Humidity without Probe (For -20°C to +65°C).
LORA Temperature Sensor with Probe. (For -55°C to +125°C).
LORA Customized Sensors with Probe. (For cryogenic).
-
Is the Email and SMS Alerts can be configured internally?
Yes, you can Add and delete the Email Address and mobile Numbers, for initial Alerts Configuration we will add for you. Later you can edit by yourself and if required THERMOLOG Engineer will help remotely to configure those things.
-
What the Connectivity Range?
The Connectivity Range between our Lora Gateway and Sensors supports up to 5KM, line of Sight. However in Building Environment it will cover up to 200 to 500 Meters. It can penetrate up to 3 Concrete Walls/4 Thick metals bodies.
-
How many sensors can connect in 1 Gateway?
One Gateway can Support up to 300 to 500 Sensors.
-
How many Gateway Required for our Location?
After the Site survey only we can say that, most probably 1 floor will be covered by 1 Gateway.
-
I can access your software even out of office?
Yes you can Access from anywhere, you will require only username and password. You can access our Official Website iot.thermologuae.com to access your Temperature monitoring portal.
-
Is that possible to Access your Software from the Different countries?
Yes you Access from Anywhere from Any part of the World.
-
Can I Access the Software with any Devices?
Yes, it’s Cross Platform Supported, so you can Access Any Mobile or TAB, or Laptop or Desktop Devices.
-
Can I Access the Software with any Browser?
Yes, its Cross Browser Supported, You Can Access any Browsers like, Chrome, IE, Safari, Mobile Browser and any HTML5 Browser.
-
Is your Frequency Approved by TRA?
Yes we are using Short range Communication Band 868MHz Frequency for the Communication, and it’s approved by TRA, We have TRA Release Documents for the Ref.
-
How you Support DM Food Watch?
We are providing the API for Dubai Municipalities Food Watch Program, so that we can Support Food Watch and we do have our Own Software Development Team can make you 100% integrate with our Data loggers to Food watch.
-
Do you have the Calibration Certificates?
Yes We Have the Pre Calibration Conformity Certificates from the Manufacturer.
-
Is your Device Waterproof and weather proof?
Yes, IP56.
-
Which grade you are using for the Waterproof and Dust proof?
IP66 Variant we have for Water and weather proof.
-
Your Devices made with Food Grade Materials?
Yes, Its Food Grade Material Which We used for the Sensors, So that with 100% Confident you can install in Food Environment.
-
Your Sensor Measuring the Food Temperature or Air Temperature?
Standalone Sensors Measuring Food Temperature We Have Added Food Simulation Gel Inside, so that its Acts as a Food and Not the Sensor Accept Cooling Gradually like a Food and Releasing the Cooling Gradually like Food.
-
Is humidity can be Measured?
One of the Sensor variant Comes with Humidity Sensors along with the Temperature. You can use this for Dry stores and Rooms Temperature and Humidity Also.
-
How do We Know if the Battery is about to Drain Before?
You will get Alert Notification in Email and SMS for Low Battery , When the Battery Reached below 20%, However our will Works Efficiently in 5% Batteries Also, so that you have enough time to Replace the Batteries.
-
Can I Connect Multiple Outlets in Single Software?
Yes, We can Able to Add Multiple Outlets Monitoring in Single Software Login, and separated in a Multiple Outlet Groups so that particular Outlet peoples can see Particular Details and overall incharge and Managers can see all the data in 1 Software Logins.
-
Can I Separate multiple Departments in Different Groups?
Yes, you can Also Customize, our Engineer also do the Virtual Assistance and Remote Configuration as per your requirements.
-
Can I Create the users under me?
Yes, if you are an Admin, then you can create users and managers under you, if you are manager, then you can create the users under you.
-
How many users I can create?
Its Unlimited, You Can Create n Number User Based on your Requirements.
-
How many Emails Alerts can be received per Month?
Its unlimited Emails and Email Alerts.
-
How much the Email costing us?
We are Not Charging for the Email Alerts.
-
Where is your Server Located?
Our Server Located in US, For Global Access and High Speed and Stability.
-
Is your Software User Friendly?
Yes Of course, its 100% User Friendly, Based on the Research at Food Safety Industries Requirements We made this Customized and OWN Development Software with All Required Features.
-
Can you do Any Customization in the Software’s or Adding Any Special Features for us?
Yes We Can Do Any Customization with a small Extra Developmental Fee, We Do Our Own Software Development Team can do any Tailor Made Experience you want.
-
What Kind of Reports can be generated from THERMOLOG ?
We can Generate Daily Report, 2 hour or 4 hour Report, Daily Summary Report, Monthly Report and Complete Report.
-
How Can I Download and Store Report?
You Can Download the Report at any time Anywhere at any Time Interval printing and Storing, We Suggested that Don’t Download and Store the reports, when you requires the Report you can download at any time up to past 2 years, We are Promoting Complete Paperless Method to Save Trees and ECO systems.
-
How Long Our Data will be in your Server?
Normally We are Storing the Reports for past 2 years, based on Municipality requirements, if required additional storage also we can add the storage with a little storage fee.
-
Will you offer a free trial?
Yes we can offer a Free Trial If Required.
-
What’s the Warranty for the products?
We are providing the complete 1 year Replacement Warranty. In case of any device is Not Working Properly we will provide the replacement.
-
What about AMC?
For First year AMC Free with Free Maintenance. From the second year, need to pay for the AMC.
-
What are the things Covered in AMC?
Battery Change, Remote Maintenance, Calibration, Cloud Maintenance, Service Visits.
-
What are things required from our side?
We Need the Standard Internet Connection and Power Connection for Connecting the Gateway to Cloud and IT support.